Administration (Town Manager)

Lake Lure's Town Manager, Shannon Baldwin

Phone: 828-625-9983, Ext. 101 


Town managers are appointed by the elected Town Council to serve the council and the community. Professional managers bring to the local government the benefits of training and experience in administering government projects and programs on behalf of the governing body.

Council members and citizens count on the manager to provide complete and objective information, the pros and cons of alternatives and long‑term consequences.

The manager makes recommendations to the council, but the council may or may not adopt them and may modify the recommendations. Town managers are bound by whatever action that Town Council takes.

The manager oversees day-to-day operations and executes laws and policies, established by the Council.  The town manager also ensures that the entire community is being served, not just one segment over another.

The manager coordinates the work of department heads and other employees, who help ensure the smooth and efficient delivery of services. By building public/private partnerships, managers target all of a community's resources to solve current challenges.

Primary Responsibilities of the Town Manager:

  • Along with the Finance Department, prepares the annual budget, submits it to elected officials for approval and implements it once approved.
  • Serves as the Council's chief adviser
  • Carries out the Council's directives and policies
  • Works with individual elected officials as they develop policies. The manager may discuss problems and recommendations, propose new plans, or discuss issues that affect the community and its residents.
  • Ensures that laws and policies approved by elected officials are equitably enforced throughout the town.
  • Develops recommendations for new programs indicating scope, cost and impact for consideration by Town Council.
  • Seeks feedback from residents and members of the business community to address and solve problems.
  • Recruits, hires and supervises department heads, other employees and top appointees.
  • Investigates citizen complaints and problems within the administrative organization and recommends changes to elected officials.
 In addition to managing the overall customer service functions, the following departments serve under the supervision of the town manager:
Planning & Development
Lake Operations
Dam & Hydroelectric
Human Resources
Fire & Emergency Management
Public Works (Streets & Sanitation)
Golf Course
Water & waste water


Dam & Hydroelectric