Utility Billing

Click here for Town of Lake Lure water/sewer rates

 

Click here for Chimney Rock Village water rates

 

Water and sewer bills are sent out between the 15th and 20th of the billing month and are due and payable by the 10th of the following month. If payment is not received by the 10th, a delinquency notice is issued approximately ten days later. Inaccuracies may be challenged by mail or in person. The penalty for delinquencies is a $25.00 fee added to the past due balance. This penalty may be waived by the town manager not more than once per year upon finding that there were extenuating circumstances preventing the prompt payment of a utility bill. To receive a waiver, the customer must submit a request in writing within 30 days of the date the payment was due explaining the extenuating circumstances. Note: Payment by mail must be post-marked by the 10th of the month; direct payment must be in the municipal center/town hall by close of business on the 10th of the month. If the 10th of the month falls on a weekend or holidays, then payment will not be due until the following Monday. The actual due date of the payment will be indicated on utility bill.

 

If payment is not made within ten days of a delinquency notice, then service will be discontinued until past due charges are paid. At that time, an additional charge in the amount of $200 will be levied for turning the service back on. The Town will place liens on the property involved if the delinquency persists beyond 90 days. In addition to paying all outstanding indebtedness, a $200 reconnection fee and all legal fees involved will be charged. Please note that property owners who received Lake Lure water and/or sewer and who rent to others are responsible for any payments due to the Town. The Town of Lake Lure no longer places a utility account into a renter’s name, therefore, utility bills will be addressed to and be payable by property owners, regardless of tenancy.

 

Users of the sewer system are reminded that it is unlawful to discharge surface water or roof drains into the sewer line. It is critical that this type of water flow cease since excess water in the system causes the filtration process to malfunction, threatening the need for expansion at great cost to the taxpayer.

 

When selling a home, water and sewer customers are responsible for notifying the town of the new owner’s name and address.