Town of Lake Lure Annual Report - Fiscal Year 2024-2025

Town of Lake Lure

Annual Report

FY2024 - 2025

 

Message from the Mayor to Our Lake Lure Community

 

Dear Friends and Neighbors,

As we reflect on the 2024–2025 fiscal year, we do so with both heavy hearts and grateful spirits. This year brought challenges we could never have anticipated—most notably the devastation caused by Hurricane Helene. We mourn the lives lost, the homes swept away, and the businesses that will not reopen in the Hickory Nut Gorge and beyond. Our beautiful town—so often defined by its serenity, natural splendor, and close-knit community—faced a trial that tested every ounce of our resilience.

The storm’s impacts to our town were profound. Homes and businesses were damaged, roads were washed out, power was lost, and beloved landmarks were destroyed. Yet amid the wreckage, something extraordinary emerged: the indomitable spirit of Lake Lure. Even in the darkest of days, this community shone its light.

To every selfless individual who cleared roads, removed debris, repaired homes, restored power, and brought food and comfort to those in need—thank you. You are the reason Lake Lure continues to move forward.

In the face of devastation, our 100-year-old dam—faithful and unyielding—stood strong, protecting the heart of our community and countless others between Lake Lure and South Carolina. While the storm raged, it held firm—a testament not only to its engineering but to the spirit of endurance that defines this town.

That same spirit was evident in the bravery of our first responders. I will never forget the images of our firefighters going door to door, risking their own safety to rescue neighbors trapped by rising waters. Their courage saved lives and reminded us all of what it truly means to serve.

Recovery has not been easy, and we could not have done it alone. Thanks to the extraordinary collaboration with FEMA, the U.S. Army Corps of Engineers, AshBritt Environmental, and countless dedicated contractors and crews, we’ve seen progress many thought impossible. Our lake—our namesake, our refuge, our economic lifeline—has been largely restored. We’ve repaired critical infrastructure, reopened parks and trails, and taken significant steps toward rebuilding a stronger, more resilient Lake Lure.

What we’ve lost cannot be measured only in numbers or photos. It’s personal. It’s painful. But through our unity, our partnerships, and our unwavering determination, we’ve discovered a renewed sense of purpose.

To every resident who offered a helping hand, to every business that found a way to reopen, to every visitor who returned to support us—thank you. Lake Lure is still here. Still beautiful. Still strong.

As we move into the next chapter of our town’s history, we do so with deep respect for the past and unwavering hope for the future. We are a community that stands together, rebuilds together, and believes that—even after the storm—the sun still rises over our mountains and reflects across our lake.

With gratitude and resolve,
Carol Pritchett
Mayor, Town of Lake Lure

 

STORM RECOVERY ACCOMPLISHMENTS

 

A Testament to Resilience and Recovery in the Wake of Hurricane Helene

In the aftermath of Hurricane Helene's devastation on September 27, 2024, the Town of Lake Lure stood as a beacon of resilience, compassion, and coordinated action. Amid widespread destruction, the community rallied with remarkable speed and resolve, transforming crisis into momentum for recovery.

Swift, life-saving response began within hours. First responders executed a coordinated evacuation that saved countless lives. In the days that followed, they performed heroic rescues, often under harrowing conditions. Seamless collaboration with Rutherford County Emergency Management ensured immediate and sustained crisis management.

Stabilization of critical infrastructure was initiated without delay. Between September 27–29, emergency dam assessments and reinforcements prevented further catastrophe. By October, water systems were restored, roads cleared, and volunteer groups mobilized to provide thousands of hot meals, sanitation services, and emotional support. Communication with FEMA and installation of temporary networks ensured ongoing coordination and community updates.

Massive recovery operations followed. Power, internet, and sewer services were rapidly restored. Debris removal began on an unprecedented scale—by January 2025, over 32,000 cubic yards of storm debris had been cleared from roadways and parks, with an additional 24,000 cubic yards removed from the lake itself.

Infrastructure was rebuilt with urgency and purpose. From repairing the Burnt Ridge landslide and reopening Buffalo Shoals Road to restoring Morse Park trails and completing the Boys Camp Road Bridge, Lake Lure pressed forward. Dam repairs used more than 2,400 tons of material to ensure long-term safety. By spring, sand had replenished the beach, seawalls had been rebuilt, and streets once again welcomed residents and visitors.

Financial resilience was equally critical. Through FEMA support, insurance reimbursements, and state-approved loans, the town secured millions in recovery funding. Grants and donations from private citizens and partners such as United Way and the Asheville Tennis Association bolstered both emergency response and long-term restoration projects.

Even as the lake and land continue to heal, the Town of Lake Lure is laying the foundation for a more secure and vibrant future. Efforts are underway to develop a forward-looking prosperity plan, while debris and sedimentation removal, sewer system repairs, and infrastructure upgrades remain ongoing.

From destruction emerged determination. From hardship, hope. And through every storm-worn street, revitalized parks restored trails, and renewed shoreline, one message rings clear:

Lake Lure is not only rebuilding—it is rising.

Swift evacuation by first responders saving countless lives 9/27/24.

Countless rescues first responders during and following Hurricane Helene.

Coordination with the Rutherford County Emergency Management during and throughout the storm.

Dam assessment and stabilization immediately following the storm event 9/27/24-9/29/24.

Communication with the Rutherford County EOC and FEMA for recovery immediately following the storm.

Coordination with volunteer groups to provide hot meals, shower services, restrooms, and handwashing stations in strategic locations by 10/1/24. Christian Aid Ministries served 8,080 hot meals and assisted 43 homeowners with clean-up of their homes and property.  There were 164 volunteers and they spent 2,457 hours assisting our community!

Creation of donation stations to disseminate supplies throughout town by 10/1/24. 

Cleared Highways and Town roads within days of the storm.

Restoration of water service throughout Town with water quality testing allowing Boil Advisory lifted 10/14/24 and 10/16/24 respectively.

Rapid repair of power services throughout Town by Duke Power and REMC.  

Establishment of temporary communications systems through Starlink (10 systems) and Cell on Wheels with AT&T and Verizon 10/16/24.

Replacement of fiber to re-establish internet and cell service to the area 10/18/24. 

Repair to the left abutment of the Dam by 10/27/24 with 2,494.64 tons of material securing the area.

Army Corps of Engineers contract signed with AshBritt to oversee lake debris and silt/sedimentation removal during a 160 day period of performance beginning 10/28/24.  Debris removal began 11/4/24.

Emergency repairs to the sewer system completed, allowing "no flush order" to be lifted for most on 10/28/24.

Reopening of the Dam Bridge on Buffalo Shoals Road on 10/31/24.

Dittmer Watts Nature Trails and a portion of the Green Space reopened on 11/19/24.

Pressure Reducing Valve Construction in Lake Lure Town Center successfully completed 11/22/24.

The Boys Camp Road Temporary Bridge was completed 11/26/24.

As of 1/23/24, Over 32,782 CY of debris were removed from the right of way, 27,669 tons of sediment and silt have been removed from Town and the Parks, 24,558 cubic yards (CY) of debris have been removed from the Lake.

1/10/25: Burnt Ridge Landslide repair completed.

1/7/25: 50% of insurance payments received.

1/22/25: Contracted with lobbyist Hager Strategic Solutions (lobbyist). 

1/22/25: Proclamation to open Chimney Rock State Park as soon as possible to bring in tourism to the area and strengthen the economy.

1/31/25: Culvert repair on Hummingbird Cove completed.

1/31/25: $1.3 million insurance payment received for damage to Town Hall. 

2/11/25: Waste Water Treatment Plant is now operational.  Repaired 3 water leaks throughout the water system

2/14/25: Storm drain box culvert repaired at corner of Memorial Hwy and Charlotte Dr

2/19/25: Youngs Mountain Trail landslide repaired

2/21/25: Green Space drainage repairs completed, grass replanted, and dry creek beds put into place.

2/28/25: The Town of Lake Lure and all those in areas code 28746 are eligible to apply for a free option for debris removal program through the USACE.

3/7/25: Debris removed from Morse Park trails and grass replanted in that area.

3/14/25: FEMA approval of the mission assignment for Lake Surface Debris, silt, and sedimentation removal through FEMA and the US Army Corps of Engineers.

3/18/25: Community Forum held with FEMA, USACE at The Lakeside Terrace with approximately 200 attendees.

3/18/25: United Way presented Fire Chief Dustin Waycaster a check for $50,000 for a new heart monitor for Firefights/AMTs.

3/27/25: Reservoir Drain Valve Installation complete.

4/24/25: 371 +/- boats that have been removed from the lake.

4/25/25: Reopened the East entrance to Morse Park.

5/2/25: $862,186.69 Received 4/25 for a Category A (Debris Removal)

5/11/25: $754,185.81 Received for a Category B (Emergency Protective Measures)

6/12/25: New seawall completed at the Lake Lure Gazebo

6/13/25: New pavers replaced broken and missing pavers in the Morse Park walkway and in front of the Lake Lure Beach. 

6/17/25: The Lake Lure Beach was replenished with fresh sand.  

6/23/25:  The Town received a check for the Boys Camp Road Bridge Damage: $503,580 (Category C)

6/25/25: Cash flow loan approved for $$2.8 million.

6/27/25: Downslide repaired on Angler's Way. 

7/21/25: Repairs on Boys Camp Road completed.

7/21/25: Debris and silt/sedimentation removal from the Rumbling Bald Beach and Marina are complete.

7/28/25: Town Hall relocated to temporary office space in The Landings. The official opening date for the public is 8/1/25.

7/28/25: The Town received the $2.8 million loan disbursement this week from the NC Treasurer.

8/7/25:  Received $8,250 from FEMA for Temporary Town Hall Facility (Category B);  Received $13,255.75 from FEMA for Lake Lure Dumpster Rentals (Category A).

8/13/25: Silt/sedimentation removal began in Washburn Marina and coves around the lake, like Tryon Bay.

8/20/25: Asheville Tennis Association presented the Town of Lake Lure with a check for $19,000 to help rebuild our future tennis/pickleball courts.

8/20/25: The Lake Lure Fire Department received a $50,000 grant for support in upgrading Lake Lure Station II.

8/30/25: West end Sewer System largely restored. 

ONGOING

Emergency repairs to the sewer system.

Constant removal of silt, sedimentation, and debris from the lake and roadways.

Removal of condemned boathouses and personal property debris removal.

Town officials are working to develop a comprehensive plan for future prosperity in the Town of Lake Lure.   

 

Administration

 

Town Manager’s Report

 

To the Citizens of Lake Lure,

It is my honor to serve as the Town Manager for the Town of Lake Lure. This year has been one of resilience, collaboration, and continued progress as we worked together to recover from the impacts of Hurricane Helene and move forward with our vision for a stronger, more sustainable Lake Lure.

Hurricane Helene Recovery Efforts

Hurricane Helene made a significant impact on our community, testing our infrastructure, emergency response, and the spirit of our residents. In the immediate aftermath, the Town initiated a coordinated emergency response with Rutherford County Emergency Management, the North Carolina Department of Public Safety, and FEMA. Thanks to this swift collaboration, we were able to restore critical services and begin clean-up operations within days of the storm.

Over the course of the fiscal year, the Town of Lake Lure has:

• Completed debris removal from public spaces and rights-of-way.
• Repaired or replaced miles of damaged roads and storm water infrastructure.
• Worked with engineers and state partners to reinforce key sections of the shoreline and dam infrastructure.
• Secured over $2.1 million in state and federal disaster relief funding to support recovery and mitigation projects.
• Initiated a Comprehensive Plan to ensure long-term resilience planning process to prepare for future growth and natural disasters.

The strength of our community was evident in the days and months following the storm, from volunteers helping neighbors to local businesses stepping up to provide support. I extend my deepest gratitude to all who contributed to the recovery process especially our firefighters and first responders who oversaw our preparation for the storm to rescue and recovery following the storm.

Continued Progress and Initiatives

While recovery was a major focus this year, we also advanced several important priorities:

• Lake Management: Continued phased silt and sedimentation removal in the lake with the support of FEMA the US Army Corps of engineers, AshBritt Environmental and many local contractors.  
• Infrastructure Investment: Continued Sewer System Maintenance, including the Pump Station and Wastewater Treatment Plan, enhancing service reliability and environmental compliance.
• Public Safety: Hired additional fire and EMS staff to improve emergency response capacity, particularly in light of lessons learned during Hurricane Helene.
• Trail Management: Continued to partner with local stakeholders to restore Town of Lake Lure Parks and Trails following Hurricane Helene.   

Looking Ahead

Our priorities in the coming fiscal year include securing financial support for ongoing recovery from Hurricane Helene, continuing infrastructure modernization, and strengthening our emergency preparedness systems. We also hope to finalize our Comprehensive Plan with public input in the coming year.  We remain committed to transparency, fiscal responsibility, and inclusive community engagement in all that we do.

In closing, I want to thank the Mayor, Town Council, our dedicated Town staff, and most importantly, the residents of Lake Lure. Your patience, input, and determination have helped shape a future for our town that is both hopeful and enduring.

 

Communications

 

This fiscal year has tested the resilience, strength, and unity of the Town of Lake Lure, and communication has played a central role in keeping our community informed, connected, and supported. Under the leadership of Communications Director Laura Krejci, the Town’s communication efforts have not only met the challenges of a turbulent year but have excelled in fostering transparency, trust, and engagement throughout the community.

Crisis Communication and Public Information

In the aftermath of Hurricane Helene, the town provided clear, timely, and consistent information to residents during a period of great uncertainty. When internet services were unavailable, the town ensured critical updates were printed and made accessible at key locations such as the Post Office, Ingles, and Rumbling Bald. Since January 2025, weekly storm recovery updates have been provided, keeping residents apprised of progress and rebuilding efforts.

Digital Engagement and Outreach

The Town’s online presence has experienced unprecedented growth. Through proactive management of the Town’s website and social media channels, public feedback has soared — overwhelmingly positive — with one post reaching over 448,000 views and 5,800 interactions. Facebook followers have grown by 77%, an increase of 16,495 in just one year. The town ensures responsiveness to public inquiries across platforms — online, by phone, and via email — has enhanced the public’s access to vital information and bolstered the Town’s reputation for transparency.

Community Events and Connection

Communications Director plays a critical role in planning and executing major Town events that honor tradition, celebrate community, and foster civic pride. Highlights include:

• Washburn/Watkins Memorial Service at Morse Park
• Veterans Day Ceremony (11/11/25)
• Lighting Up Lake Lure Holiday Celebration
• Community Easter Egg Hunt in partnership with Lake Lure Classical Academy and United Cajun Navy
• Morse Park Ribbon Cutting and Arbor Day Program (4/25/25)
• Memorial Day Program featuring Col. Brad Morgan
• Flag Day Ceremony in coordination with the Police Department

These events, often covered by regional media, brought hundreds of residents together and underscored the importance of civic unity and remembrance.

Media Relations and Coverage

The Communications Department successfully coordinated extensive media coverage to highlight Lake Lure’s resilience and community spirit. Media engagements this year included Fox News, Reuters, CBS News 60 Minutes, and local outlets such as WSPA, WYFF, WLOS, Spectrum News, The Dailey Courier, The Henderson Times, and Rutherford Weekly. Her coordination of interviews with town officials, key stakeholders, USACE, and state representatives ensured accurate, compelling storytelling that reached a national audience.

Civic Engagement and Stakeholder Coordination

Beyond public-facing communication, the Communications Department coordinated key internal and stakeholder-focused meetings, including:

• Business Owners Meetings  
• Town Round Table Discussions
• Advisory Board Luncheon

The Communications Departments thoughtful planning of these events fostered collaboration, transparency, and engagement among Lake Lure’s diverse stakeholder groups.

The Communications Department has been a vital part of this transformative year.  The departments has managed crisis communication, substantial growth in digital engagement, orchestrate meaningful community events, and build strong media relationships has ensured that the people of Lake Lure remain informed, empowered, and united. Her dedication, professionalism, and personal commitment to the town continue to elevate the standards of public service and communication.

 

Finance Departmental

 

The Finance Department, led by Finance Director Steve Ford and Finance Administrative Support Specialist Diane Daneau-Duval, navigated an exceptionally challenging fiscal year due to the impacts of Tropical Storm Helene, which placed extraordinary demands on the Town’s financial operations. In response, the department provided critical support to the Town Manager, Town Council, and other departments in securing emergency, bridge, and expedited funding necessary for disaster clean-up, recovery, and the restoration of essential town functions.

Key accomplishments for the fiscal year included:

• Federal Funding Acquisition and Management
  Partnered with ICF Consulting to support the Town in identifying, applying for, and managing federal funds related to storm recovery and infrastructure resilience projects. This collaboration was instrumental in streamlining compliance and reporting processes.
• Auditing Services Transition
  Facilitated the selection of a new independent auditing firm, replacing the previous auditors who had served the Town for over 30 years. This transition brings a valuable opportunity for a fresh perspective on the Town’s long-standing accounting practices, enhancing financial transparency and accountability.
• Budgeting Process Improvements
  Recommended and implemented a revised interfund budget amendment process that prioritizes the use of current-year budget allocations over fund balance transfers, supporting more sustainable fiscal management.
• FY 2025-2026 Budget Submission
  Developed and submitted the FY25-26 annual budget in accordance with the Town Manager/Budget Director’s directive to reduce funding needs by 30%, or $1.1 million. This disciplined approach reflects the department’s commitment to fiscal responsibility while maintaining core services.

Despite the challenges of the past year, the Finance Department remains dedicated to fostering sound financial stewardship, ensuring accountability, and supporting the Town’s strategic goals.

 

Human Resources

This past year, the Human Resources Department, under the steady leadership of Jennifer Duncan, faced unprecedented challenges with grace, dedication, and compassion. In the wake of significant disruptions—from the closure of a major benefits vendor to the destructive aftermath of the storm—HR remained a vital cornerstone in upholding the well-being of our employees and ensuring the continuity of essential services.

When a key benefits provider unexpectedly closed, Ms. Duncan acted swiftly to transition employees to new, high-quality coverage. Through careful planning and thoughtful communication, employees and their families experienced no lapse in care—underscoring HR’s unwavering commitment to protecting those who serve our town.

The storm brought not only physical damage but emotional and logistical upheaval. With Town Hall rendered inoperable, HR met the moment by working individually with every employee to ensure their medical enrollments were completed properly and on time. Ms. Duncan’s personalized approach helped guarantee that no family was left without essential coverage—proving that even in the most difficult of circumstances, care and commitment could still be delivered one person at a time.

In the difficult weeks following the storm, Human Resources played a critical role in supporting staff through both mental and physical health challenges. Jennifer worked tirelessly to provide resources, listen deeply, and ensure every employee had access to what they needed to feel safe, supported, and seen.

HR also played a key role in the broader recovery efforts, staying closely informed on storm recovery developments in order to provide timely, accurate feedback to both employees and citizens. Working hand in hand with the Finance Department, Ms. Duncan ensured meticulous recordkeeping during the transition to temporary offices—a process that remains ongoing but steady under her oversight.

Beyond the immediate crises, HR has continued to support the town’s long-term success through vital administrative support in audits related to Utility and Personnel functions. Jennifer’s attention to detail and accountability have strengthened the foundation of our operations.

Further, she remains an advocate for professional development—encouraging staff to pursue further education and guiding them toward classes and seminars that enhance both individual growth and organizational effectiveness.

In a year defined by instability and challenge, Human Resources has been a source of steadiness, advocacy, and care. Jennifer Duncan’s leadership reflects the very best of public service—responsive, resilient, and deeply.

 

Town Clerk

 

During FY2024–2025, Kimberly Martin continued to serve the Town of Lake Lure with dedication and distinction in her dual roles as Town Clerk and Communication Development Clerk. Her unwavering commitment to transparent governance, community engagement, and efficient development processes has had a meaningful and lasting impact on both the administration and the residents of Lake Lure.

Over the past year, Kimberly attended and recorded minutes for approximately 88 meetings, including Town Council, Marine Commission, and various Board sessions. Her detailed and accurate documentation has been vital in ensuring clear communication and public access to governmental proceedings.

In addition to her core responsibilities, Kimberly has taken on a wide range of significant projects that support both recovery and progress within the town:

• Disaster Recovery Efforts: Kimberly has played a central role in coordinating the demolition of lake structures irreparably damaged by Hurricane Helene. Working closely with the U.S. Army Corps of Engineers, she has helped move forward efforts to remove unsafe and unusable structures, prioritizing the safety and aesthetic of the lake environment.
• Cell Tower Permitting: Following delays caused by the hurricane, Kimberly worked diligently to re-establish the permitting process for a critical cell tower near Boys Camp Road. Thanks to her persistence and coordination, the project has resumed and is now scheduled for construction beginning July 2025, representing a major step forward in improving communication infrastructure for residents and emergency services.
• Community Development and Permitting: Kimberly continues to foster strong, collaborative relationships with both residents and contractors to ensure a responsive and efficient permitting process. On average, she oversees the processing of approximately 44 permits per month, including zoning, lake structure, and land disturbance permits. Her efforts have contributed to the streamlined management of growth and development across Lake Lure.

Kimberly’s work exemplifies a deep commitment not only to the administrative functions of the town but also to its future. Her attention to detail, proactive communication, and steadfast community support have made her an invaluable asset to Lake Lure during a year marked by both recovery and resilience.

 

Community Development Department

 

FY2024–2025 was a defining year for the Town of Lake Lure’s Community Development Department. In a year marked by both challenge and opportunity, the department—led by Community Development Director Mike Williams, Development and Environmental Review Specialist Rick Carpenter, and Administrative Support Specialist Kimberly Martin—remained steadfast in its mission: to protect the natural beauty and character of Lake Lure while supporting responsible growth that serves residents, businesses, and visitors alike.

Tropical Storm Helene left a clear imprint on the community, reminding us of both our vulnerabilities and our strengths. In the face of significant disruption, the Community Development Department played a critical role in response and recovery—working in tandem with local property owners, contractors, FEMA, the Army Corps of Engineers, and multiple agencies to navigate complex regulatory terrain. The storm underscored the importance of clear, enforced development regulations—not as a barrier, but as a blueprint for resilience.

Throughout the year, the department continued its daily work: interpreting and applying development codes, inspecting properties, issuing permits, enforcing compliance, and helping citizens navigate zoning, subdivision, erosion control, floodplain, and lake structure regulations. Staff also provided vital support to key Town boards—including Planning & Zoning, Board of Adjustment, and the newly formed Short-Term Rental Advisory Board.

Key milestones in FY2024–2025 included:

• Post-Storm Recovery: Provided oversight and regulatory guidance for rebuilding projects, particularly those within floodplains or along damaged lakefront areas.
• Permit Activity: Issued an average of 32 permits per month—including zoning, vacation rental, floodplain, and lake structure permits—down from 48 in the previous year, largely due to Helene-related access limitations.
• Cellular Connectivity Breakthrough: After more than five years of diligent effort, secured the necessary approvals for a new cellular tower, with AT&T as the anchor tenant and construction scheduled to begin in August 2025. This long-awaited project will significantly improve service in and around the Lake.
• Lake Structure Safety Program: Continued proactive inspections and collaborative outreach to ensure lakefront structures meet safety and regulatory standards.
• Comprehensive Plan Update: Initiated work on the update of the Town’s 2007–2027 Comprehensive Plan, a cornerstone of long-term planning and smart growth.

In all of its efforts, the Community Development Department strives to balance individual property rights with the shared values and long-term vision of the Lake Lure community. Even amidst disruption, our work remains rooted in stewardship—of the land, the lake, and the legacy we’re building together.

As we look ahead, the department is committed to improving service delivery, enhancing resilience, and preparing for a future where Lake Lure continues to be both a treasured natural haven and a thriving place to live, work, and visit.

 

Fire Department / Emergency Management

 

Fire Chief and Emergency Management Coordinator Dustin Waycaster led the Lake Lure Fire Department and Emergency Management through another year of dedicated service, responding to 467 emergency (911) calls in FY 2024–2025. 

Assisting Chief Waycaster is Assistant Fire Chief and Emergency Management Coordinator Chris Melton, who plays a vital role in the Department’s operational leadership and training programs.

Personnel Highlights

This year marked several significant promotions within the Department:

• Trey Lewis – Promoted to Captain
• Josh Hendrix – Promoted to Lieutenant
• Tommy Aley – Promoted to Lieutenant

Full-Time Firefighters:
Trevor Johnson, Gabe Karabelski, Scout McCormick, Shane Snoddy, Ethan Witlock, and Bailey Yarborough

Volunteer and Part-Time Firefighters:
Rhett Ballard, Kortney Burrell, Aaron Collins, Amy Dills, Tiller Dills, Steve Gray, Frankie Hamrick, Jammie Howell, David Lusk, Casey McIntosh, Donnie Tipton, Chuck Womack, Jim Womack, Frederich Jaeger, Cody McFall, Ralph Floures, and Irving Smith

The Town remains deeply appreciative of the continued partnership and mutual aid support provided by Bills Creek Volunteer Fire Department, Chimney Rock Volunteer Fire Department, and Fairfield Mountains Volunteer Fire Department.

Emergency Response & Recovery: A Testament to Courage and Cooperation

In one of the most challenging moments our town has faced in recent years, the Lake Lure Fire Department stood at the forefront of preparation, emergency response, rescue operations, and search-and-recovery efforts. Their leadership during this crisis was steadfast, compassionate, and resolute.

Working in close coordination with the Bills Creek Volunteer Fire Department, Chimney Rock Volunteer Fire Department, and the Fairfield Volunteer Fire Department, our firefighters demonstrated extraordinary bravery and dedication under extremely difficult conditions. Their teamwork exemplified the very best of our community’s spirit.

These local efforts were further bolstered through support from Rutherford County Emergency Management, members of the Lake Lure Police Department and the Public Works Department.  Additionally, mutual aid from neighboring fire stations across surrounding counties provided much needed support throughout this disaster. This extended network of support was critical in saving lives and ensuring the safety and well-being of both residents and emergency personnel.

What unfolded during those difficult days was not only a demonstration of emergency preparedness and skill—it was a moving reminder of the strength of cooperation, the power of service, and the deep-rooted resilience that defines Lake Lure and its people.

We extend our heartfelt gratitude to every firefighter, first responder, and support personnel who answered the call. Your courage will not be forgotten.

 

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Emergency Response Overview

• Total 911 Calls Responded To: 467
• Call Breakdown: 65% Fire/Rescue, 35% Medical
• Fire Incidents:
  • 8 Structure Fires
  • 19 Wildland Fires
  • 4 Vehicle Fires
• Mutual Aid Provided: Including multiple deployments to Polk County for wildland fires
• 24/7 Staffing: Began in April 2025, improving response time town-wide

Training and Preparedness

• 3,734+ Training Hours logged by paid and volunteer staff
• Joint Training:
  • NC HART Team (Helicopter Aquatic Rescue Team) – April 2024
  • County Swift Water Team
  • Rescue dive training with Rutherford & Henderson County Rescue Squads
  • Live fire and advanced rescue training scenarios
• Certification Programs:
  • Chief Waycaster and Assistant Chief Melton served as instructors for the full firefighter certification series, including hosting classes with Isothermal Community College
• Emergency Management:
  • Monthly participation in Rutherford County Emergency Management Response Team meetings

Department Services & Community Engagement

• Annual Equipment Testing & Maintenance:
  • Apparatus service, hose testing, ladder testing, SCBA, AEDs, fire extinguishers, hydrant flows, flood warning systems
• Fire Inspections & Plan Reviews: Conducted across local businesses
• Advanced Rescue Equipment: Demonstrated and utilized handheld sonar devices for underwater search and rescue
• Dive Training: Completed at Isothermal Community College with Henderson County Rescue Squad
• Confined Space Rescue Support: Assisted Public Works with manhole entry off Buffalo Shoals Road
• Severe Weather Readiness: Sirens tested with Rutherford County Fire Marshal
• Water Rescue Training: Conducted with multiple county agencies

Notable Incidents

• Responded to a multi-family structure fire at Rumbling Bald, successfully containing the fire to 3 of 6 units with no injuries reported
• Search and Rescue: Assisted McDowell County in locating a hunter in a remote area
• Sprinkler System Repair Support: Assisted Lake Vista Apartments with critical fire flow and system repair

Community Education & Event Support

• Public Education:
  • Parent-Teacher Training and Fire Prevention Programs at Lake Lure Classical Academy

Major Training Exercise: NC HART Team

The Town of Lake Lure proudly hosted the NC Helicopter Aquatic Rescue Team (HART) on April 24–25, 2024. The two-day exercise, based out of Town Hall as the command center, with landings at Morse Park, focused on:

• Remote access to injured hikers and climbers
• Rescue operations under flood conditions
• Day and night evolutions simulating extended rescue scenarios

Participating Agencies:
NC HART, NC Emergency Management, NC State Parks, Lake Lure Fire/Emergency Management

This training helped familiarize the HART team with the Hickory Nut Gorge area and strengthened our capacity for large-scale, technical rescues.

Grant & Equipment Highlight

Thanks to the generosity of United Way of Rutherford County, the Lake Lure Fire Department received a $50,000 donation for the purchase of a heart monitor. This advanced device is crucial for firefighters certified as Advanced Emergency Medical Technicians (AEMTs). The heart monitor provides real-time cardiac data, improving response and treatment for heart-related emergencies in the field.

Additionally, the AEMT protocol has expanded this year to include the use of decompression needles for treating thoracic injuries.

Department Consolidation & Future Outlook

In 2025, the Fairfield Fire Department was consolidated into the Lake Lure Fire Department to provide equitable fire and AEMT services throughout the broader community. This transition has already resulted in:

• Improved response times
• Potential lower insurance premiums for residents outside Town limits
• Continued support and integration of volunteer firefighters under unified leadership

Chief Waycaster emphasized the Department’s commitment to service:

“We are very thankful for all our volunteer firefighters and will continue to utilize them under the new leadership.”

Volunteer Opportunities

The Lake Lure Fire Department continues to welcome new volunteer applicants. Ongoing training ensures both volunteers and staff are prepared to meet the demands of modern emergency response. For more information on how to serve your community, please contact the Department. 

 

Parks, Recreation, and Lake Department

 

The Parks, Recreation, and Lake Department is led by Director Dana Bradley, with essential support from Administrative Support Specialist Corbie Bradley. Together, they oversee the care and stewardship of Lake Lure’s parks, trails, and lake resources, ensuring they remain vibrant and accessible for residents and visitors alike.

Year in Review:
FY2024–2025 was another exciting and productive year for the Department. With a continued focus on environmental stewardship, community engagement, and long-term planning, the Department accomplished several major initiatives, including

• Volunteer Engagement and Impact:
  The Department coordinated 1,957 volunteer hours across Lake Lure’s parks, trails, and lake, representing a value of over $65,000. These dedicated volunteers, managed directly by the Parks, Recreation, and Lake Director, assisted with trail maintenance and repair, buoy installation, lake debris clean-up, and water sample collection—contributing significantly to the town’s environmental health and recreational infrastructure.
• Storm Response and Recovery:
  Following the impact of Tropical Storm Helene, the Department played a vital role in clean-up efforts and served as a community donation drop-off site, helping to support local recovery and relief.
• Park Improvements and Funding:
  The Department successfully applied for and was awarded grant funding to support the installation of a new playground in Morse Park, enhancing recreational opportunities for families and children.
• Lake Use Regulation Updates:
  In collaboration with the Lake Advisory Board, the Department participated in the review and revision of the Lake Use Regulations, ensuring continued safe and equitable use of the lake for all users.
• Comprehensive Planning for Parks and Trails:
  The Department worked closely with the Parks and Recreation Board to develop future plans for parks and trail systems, contributing to meaningful updates to the town’s Comprehensive Master Plan.
• Trail Restoration and Collaboration:
  In partnership with Conserving Carolina, the Carolina Climbers Coalition, and the Rutherford Outdoor Coalition, the Department helped repair and restore damaged trails, strengthening community connections to outdoor recreation.
• Trail System Enhancement:
  The Department completed repairs to landslide-damaged sections of trail and successfully connected the Upper Boulders Trail to the Buffalo Creek Park loop, improving trail accessibility and connectivity.
• Non-Motorized Vessel Recovery:
  After storm-related disruptions, the Department successfully reunited 90 non-motorized vessels—such as kayaks and paddleboards—with their rightful owners.

The Parks, Recreation, and Lake Department remains committed to protecting and enhancing the natural and recreational resources of Lake Lure. Their efforts this year reflect a strong partnership with volunteers, local organizations, and advisory boards to ensure Lake Lure remains a treasured destination for all.

2024 Boat Permits Sold

Seasonal Motorized	994
Seasonal Motorized 10 HP or less	20
Non-resident Motorized	74
Resident Motorized 90 Day	15
Seasonal Fishing	62
Complimentary	16
Town Contract/Government Boat	7

 

 

 

 

 

 

 

 

 

 

 

 

 

Commercial Boat Permits

Towed Water	4
Tour	6
Livery	28
Vacation Rental	18
Service/Fishing Guide	20
Commercial Non-motorized	68

 

 

 

 

 

 

 

 

 

 

 

 

Police Department

 

The Lake Lure Police Department remains committed to protecting the safety, property, and well-being of the citizens of Lake Lure.

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Personnel Highlights

• Police Chief: Sean Humphries
• Administrative Assistant: Kat Cannant
• Sworn Officers:
  • Sergeant Glenn Gittens
  • Sergeant Carl Umphlett
  • Corporal Aaron Collins
  • Corporal Tyler Dills
  • Patrol Officer Chris Shuford
  • Patrol Officer Jeffrey Willett
  • Patrol Officer Keith Morris
  • Patrol Officer Kortney Burrell
• Reserve Officers:
  • Officer Seth Watkins
  • Officer Robert Owens
  • Officer Terry Franks
  • Officer Dana Bradley
  • Officer Andy Greenway

Staffing Updates and Training

• Promotions:
  Officer Tyler Dills was promoted to Corporal in 2024, recognizing his dedication and performance.
• Certifications:
  • All officers successfully completed the 2024 Annual In-Service Training mandated by the State of North Carolina, covering firearms, legal updates, and more.
  • Patrol Officer Kortney Burrell received her Intermediate Certificate in July 2024 from the NC Criminal Justice Education and Training Standards Commission.
• Professional Development:
  • Officer Dills attended a Grant Writing School to aid in acquiring law enforcement funding.
  • Officer Burrell began preparations for obtaining her FAA Drone Operator License, supporting the growth of the department’s Flight Team, led by Officer Chris Shuford.

Hurricane Helene Response

• Emergency Actions:
  • Officers established a secure blockade immediately after Hurricane Helene, restricting access to authorized personnel only, prioritizing citizen safety.
  • Officers conducted constant patrols of FEMA buses following extremist threats.
  • Drone footage of storm damage was captured by Officer Shuford for use by FEMA and insurance entities.
  • The department faced the destruction of its own facility and staff worked tirelessly to relocate evidence, records, and equipment.
  • FEMA documentation was completed diligently to support recovery efforts.

Community Engagement & Safety Initiatives

• Chimney Rock Christmas Event:
  All officers were deployed in December to manage traffic and maintain safety during this high-attendance event, especially due to storm-related infrastructure issues.
• LLCA Engagement:
  • In July 2024, LLCA students visited the department on Career Day. Students experienced a patrol boat tour and a drone demonstration.
  • Officers regularly assisted Rutherford County SROs with school functions, including sports and dances.
  • Chief Humphries and Officer Shuford participated in monthly school safety meetings and conducted a parent/teacher Q&A session in February.
• Public Safety Enhancements:
  • A new body armor system from Safe Life Defense was researched and purchased by Officer Burrell, offering enhanced protection.
  • Officers increased patrols in response to traffic violations by commercial vehicles.
  • Officer Burrell continued to oversee the Governor’s Highway Safety Program, including statewide initiatives like "Click It or Ticket".
• Chaplain Appointment:
  Pastor Kevin Anderson of Fairfield Mountain Chapel was appointed as the department’s official chaplain, offering emotional and spiritual support to staff and the community.

Notable Incidents and Investigations

• Felony Warrant Arrest:
  In August, Corporal Collins responded to a report of illegal camping. Upon contact, one individual fled, leading to a multi-hour manhunt and subsequent arrest on multiple felony warrants.
• Scam Investigation:
  Officer Burrell initiated a Publishers Clearing House scam investigation, where the victim was defrauded of over $200,000.
• Shooting Response:
  In August 2024, officers responded to a domestic shooting. Sgt. Carl Umphlett located and apprehended the suspect within minutes, demonstrating swift and professional response.

 

Public Services

 

In FY2024–2025, the Town of Lake Lure’s Public Services Department, under the leadership of Director Dean Lindsey, demonstrated exceptional resilience and dedication in the wake of Hurricane Helene. The department played a central role in the Town’s recovery efforts—restoring infrastructure, maintaining essential utilities, and supporting community cleanup and rebuilding efforts.

Public Services encompasses both Public Works and Hydro Utilities operations. Public Works, led by Supervisor Chase Harris, oversees street and right-of-way maintenance, storm water systems, landscaping, hard trash removal, lake and park maintenance, and support during storm events. The Hydro Utilities team, under Supervisor Randy Rollins, ensures the safe operation of the Town’s drinking water and wastewater systems, maintains the dam and hydro-electric plant, and monitors lake levels through watershed management.

Staffed by a dedicated team of administrative and field personnel, including specialists in water, sewer, and facility maintenance, Public Services ensures that every aspect of the Town’s infrastructure functions efficiently and safely. From repairing water and sewer lines to installing street signage and managing storm water, the team is instrumental in sustaining the Town’s daily operations and long-term growth.

Director Lindsey continues to lead strategic planning and coordination of all public service projects, ensuring that Lake Lure's vital infrastructure is maintained, modernized, and ready to meet future challenges—reinforced by the hard lessons and successful response efforts following Hurricane Helene.

Personnel Highlights

The Public Services Director is Dean Lindsey. 

The Public Services Staff includes Public Works Supervisor Chase Harris and a crew of five maintenance personnel including Seth Bailey, Carl Landrum, Cody McFalls, Donnie Martin, and Chris Ruff.

The Utilities Staff includes Hydro-Utilities Supervisor Randy Rollins and a crew of 2 maintenance personnel Gunnar Harris and Bailey Graeper. The Public Services Administrative Assistant is Wendy Terry. 

 

Lake Lure Contractors

 

The Town of Lake Lure is defined not only by its natural beauty but also by the strength and resilience of its infrastructure. As our community grows and evolves, so too does our commitment to safeguarding the essential systems that support daily life — from clean water and effective wastewater management to the structural integrity of our dam.

In this ongoing effort, the Town partners with leading engineering and consulting firms to ensure that critical infrastructure projects are thoughtfully planned, expertly executed, and rigorously maintained. Among our valued partners, LaBella Associates provides essential support for water and sewer treatment plant projects, while Schnabel Engineering plays a pivotal role in dam safety and future planning for a replacement dam.

 

LaBella Associates

 

LaBella Associates supported the Town of Lake Lure with the following actions. 

• Improvements to the Firefly Cove wells were completed in May 2024, increasing reliability of that system.

• An inventory of Lead Service Lines was completed under a state grant and submitted to NCDEQ in September 2024, in compliance with EPA mandates.  Only one Lead line was identified, and it was subsequently replaced.

• Several projects that were in progress at the time of Hurricane Helene were substantially delayed into 2025, as Helene of course shifted the focus of Water and Wastewater improvements in the direction of emergency efforts.

  • A supplier was engaged to provide a portable sludge dewatering system for the Wastewater Treatment Plant (WWTP) in July 2024.  That system is now anticipated to be in the Town’s possession by October 2025.

  • Design, permitting and procurement of a new cover for one of the Town’s Water Storage Tanks was completed in August 2024.  Installation of this cover was just completed in June 2025.

  • Design of several interconnections between the Town’s Water Pressure Zones (to increase overall reliability) was completed just before Helene.  One of these interconnections was installed on an emergency basis immediately after the storm, and the others are pending regulatory approval as of mid-2025.

  • The grant-funded Sewer ‘Asset Inventory and Assessment’ (AIA) effort was nearing completion just before Helene, but is now expected to be completed in August 2025.

  • Data collection efforts for the grant-funded Water AIA project were underway before Helene, and is now expected to be completed by August 2025.

• Hurricane Helene destroyed the Wastewater Pumping Station (WWPS) that conveyed flows from the sub-Lake system to the WWTP.  By the end of 2024, the WWPS had been replaced with a more resilient one.  Helene also destroyed the portion of the sewer system that served areas west of Morse Park, and replacement of that infrastructure is nearing completion in mid-2025.  LaBella is also beginning design of a replacement for the Boys Camp Road Bridge near Chapel Point Road, which was destroyed by Helene.

• In August 2024, the design approach to the Subaqueous Sanitary Sewer (SASS) replacement project was modified to reduce costs, construction difficulty and risk, and the new approach (referred to as Backshore Force Mains, for BFM) was submitted to NCDEQ for approval in December.  That approval process, and design of the first Phase of that system, is ongoing as of mid-2025.  The Sewer Access Valve completion in March 2025 will enable construction of that design to begin in the near future.

Schnabel Engineering

 

Schnabel Engineering continues to serve as the Town’s Dam Safety Engineer, guiding us through the inspection, design, and construction oversight of our existing dam, and helping to chart a course toward a future replacement structure. Their expertise ensures that we not only meet today's regulatory and safety standards but also anticipate the long-term needs of our community and ecosystem.

The following section provides a summary of Schnabel’s contributions during Fiscal Year 2024–2025, highlighting key achievements and ongoing efforts to maintain the strength and safety of one of Lake Lure’s most vital assets.

 

 

Schnabel Engineering serves as the Town’s dam safety engineer, providing services in the areas of inspection, design, and construction oversight for the existing dam, as well as planning for a future replacement dam. Below is a summary of Schnabel’s contributions during Fiscal Year 2024–2025.

Key Services Provided by Schnabel Engineering:

• Reservoir Drain Project
  Schnabel provided contract administration, engineering support, and construction oversight for the reservoir drain project, which was completed in March 2025. The new drain enabled a 30-foot lake drawdown to support sediment and debris removal.

 

• Hurricane Helene Response
  Schnabel supported the Town before, during, and after Hurricane Helene by:
  • Advising on dam operations during the storm
  • Inspecting the dam post-storm
  • Designing and overseeing emergency repairs
  • Conducting subsurface investigations to inform repair design
  • Collecting and reviewing post-repair instrumentation data
  • Recommending long-term repair strategies

 

• Emergency Action Plan (EAP) Updates
  Schnabel revised and updated the Town’s EAP based on lessons learned from Hurricane Helene and the completion of the reservoir drain. They also facilitated a tabletop exercise and after-action review.

 

• Dam Safety and Maintenance Support
  Schnabel continues to advise the Town on dam safety and maintenance issues identified in the 2023 dam inspection and the 2024 spillway gate inspection reports.
• Coordination with LaBella Associates
  Schnabel has coordinated with LaBella Associates on sewer system modifications that interface with the dam structure.

 

• Regulatory Coordination
  Schnabel has supported the Town in securing regulatory approvals from the NC DEQ Office of Dam Safety for multiple projects, including the reservoir drain, Hurricane Helene repairs, and EAP updates.

 

• Funding Support
  Schnabel has assisted the Town in coordinating with FEMA to pursue disaster relief funding related to Hurricane Helene, as well as Rehabilitation of High Hazard Potential Dam (HHPD) grant funding.

 

• Field Investigations for Replacement Dam
  Schnabel began a comprehensive field investigation project to support the design of a future replacement dam. This includes surveys and geotechnical, geologic, and geophysical investigations. The work is expected to conclude by September 2025, after which replacement dam design efforts will begin, pending FEMA HHPD grant funding.